Vision, Mission and Policies

OUR VISION

Top 10 in 10 years

OUR MISSION

As Sivas Chamber of Commerce and Industry, in line with our principle of sustainability; to achieve the best in the services we provide within the framework of Law No. 5174 and related legislation, and to contribute to the socio-economic development of our city and region.

Our Values; Our Working Philosophy and Fundamental Principles

Continuous education,
Service-oriented,
Transparency and accountability,
Participation,
Reliability,
Entrepreneurship

OUR QUALITY POLICY

To meet the needs and expectations of all relevant parties, including legal authorities, members, and employees, at the highest level,
To fully implement the requirements of our quality management system, which enables us to be a leading institution in all our areas of activity, and to continuously improve its effectiveness,
To achieve the highest performance in our processes by considering risks and opportunities with a risk-based thinking management approach,
To cooperate to best meet the demands of our members and to contribute to the development of our members,
To contribute to the development of our employees with a human-centered approach based on mutual respect and trust, and to instill leadership in all our employees,

OUR COMMUNICATION AND INFORMATION POLICY

To improve communication tools by monitoring technological innovations in communication media.
To effectively use written, visual, and digital mass media to inform the public about our activities and events, and to increase our awareness and image.
To use the communication methods preferred by our members.
To promote the institution's activities; to share all our activities with the public through the www.stso.org.tr website and the @stsokurumsal social media accounts.
To use all communication possibilities required by technology, including written and visual media, with our stakeholders inside and outside the institution, in a way that is understandable and sustainable.
To respect intellectual property rights in our sharing and to comply with copyright laws when using information and documents produced by other individuals, institutions, and organizations.
To comply with the principle of privacy and the right to confidentiality.
To work in close relationship with local, national, and international news media, including print media, radio and television, magazines, news agencies, and internet publishers.

OUR FINANCIAL MANAGEMENT POLICY

Using the revenue items determined within the framework of Law No. 5174 of TOBB; Our Chamber aims to:
Develop its existing resources
Planning our activities in a way that will increase our income and securing the resources our Chamber needs under the most favorable conditions.
Using our Chamber's existing resources in a way that supports the economic development of our district and contributes to employment.
Evaluating our financial risks and taking precautions against them.
Adopting the principles of efficiency, frugality, transparency, fairness, and accurate and timely information in the collection of expenditures and revenues.
Conducting the activities within the scope of our Chamber's Strategic Plan and Annual Business Plan objectives according to the annual current budget.

OUR HUMAN RESOURCES POLICY

To involve our employees in our processes with a transparent, equitable, and participatory management approach,
To base our work on a member-focused approach, and within a development-oriented framework, to ensure that each of our employees becomes a Value-Adding employee,
To uphold the policy of "the right person for the right job, the right job for the right person,"
To increase the knowledge, skills, and interpersonal relationship competencies of our employees,
To create an institutional culture that reflects the spirit of the Sivas Chamber of Commerce and Industry.

OUR INFORMATION TECHNOLOGY POLICY

To systematically manage risks to information assets,
To protect our information assets from potential threats and dangers or to minimize their impact,
To maintain a high level of information security awareness among our employees,
To protect the information of our employees, members, and all stakeholders,
To comply with all legal regulations related to information security,

OUR MEMBER RELATIONS POLICY

To clearly focus on member needs in all our activities, to identify, accurately analyze, and meet their expectations,
To conduct all our processes and activities based on member requests and... To conduct operations in a way that meets expectations,
To continuously update member-related activities and strengthen member relations by ensuring member participation in stock exchange activities,
To safeguard the confidentiality of member information,
To conduct periodic member visits to monitor member needs and expectations with our member-focused management approach,

OUR COMPLAINT POLICY

To provide members with the opportunity to submit their complaints to our institution by opening different access channels,
To ensure that all employees adopt fundamental principles such as objectivity, customer-focused approach, accountability, confidentiality of complainant information, not imposing financial obligations on the complainant, compliance with legislation, and continuous improvement in resolving complaints,
To ensure full compliance with legislation in all our activities and in the process of managing complaints,
To resolve complaints and improve the complaint management structure.